Introduction
Online community solutions give you an idea of what generic areas of your enterprise lend to creating communities and how those communities can be useful.
Broadly, our solutions are broken into 3 major areas – internal communities (internal to your enterprise; maybe behind a firewall); external communities (with customers, supplier, partners, etc) and knowledge sharing communities (communities of people who come together for a common cause).
More communities are possible and a few examples are given in the, well ... more communities section.
Internal Communities
Internal communities are employee communities. These communities could be grouped around attributes like skill, function, interest, domain, location, etc.,
Typically, Internal Communities in an enterprise engage to achieve:
- Project Collaboration;
- To spread a unified corporate vision;
- Educate themselves on company policy and administrative matters;
- Share company news and collaborate on social and personal issues;
- Share creative ideas in an informal, non-obligatory setting;
- Submit, share, retrieve and learn from user generated content across a wide variety of enterprise topics.
Collabor assists in building business use case scenarios for internal communities, selection of business units for pilot implementation, enterprise wise deployment and ongoing portal governance with metrics based reports to measure the success of internal community collaboration.
External Communities
External Communities typically consist of Customers (prospective and current), Vendors, future employees, evangelists, subject matter experts, PR firms, etc.,
External communities allow members to collaborate and engage with specified set of internal groups to achieve desired results. Examples of External communities are:
- Customer support using forums to resolve or support customer issues
- HR function inviting future employees to understand the hiring process and company policies via blog, wiki and audio & video casts.
- Audio / Video casts of new products / services released to customers, PR firms
- Marketing conducts snap poll on a new product / service idea with existing customers
and many more....
Collabor will enable the right mix of security protocols and openness to enable these communities
Examples of External Communities are:
- Innovation communities across geographies - Product development groups maintaining blogs and wikis on a certain topic.
- Research communities in partnership with universities - research students from a university collaborating with a specified technology group in the enterprise by maintaining a wiki topic on an emerging technology.
- Vendor Collaboration - Vendors working with the process group using forums to reduce the cost of a packing material
- Review Communities – A community for a new product review group to share their ideas and views.
Industry Solutions
Industry Solutions are predefined solutions for internal or external communities. These communities are designed around selective content submission and access rights.
Industry Solutions can be defined and authorized by the Enterprise Community Management team using admin and governance features of Work 2.0
Examples of Industry Solutions are:
...more Communities
The possibilities of creating different sets of collaborative communities are endless with Work 2.0. Collabor will use its business use case scenario knowledge to give regular updates to its customers on how they could leverage work 2.0 unendingly, as it keeps funneling technology convergence into the product platform.
Here are a few examples of what is possible:
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